Job Description: Veteran Housing Stability Case Manager (TVC General Assistance Grant)

Status: Full-Time (1.0 FTE)

Reports To: Program Manager / Executive Director

Location: San Marcos, TX (regular travel required throughout Blanco, Caldwell, Guadalupe, and Hays Counties)

Compensation: Commensurate with experience

Anticipated Start Date: September 1, 2026

Application Deadline: Applications must be received by August 14, 2026

Position Summary

The Veteran Housing Stability Case Manager is a direct-service role responsible for the full lifecycle of Veteran, dependent, and surviving-spouse households served under BR3T's Housing Stability Services (HSS) program, funded by the Texas Veterans Commission (TVC) General Assistance Grant. The Case Manager identifies, engages, and stabilizes households experiencing housing instability or homelessness across Blanco, Caldwell, Guadalupe, and Hays Counties, while also serving as BR3T's primary point of contact for entering and submitting all required program data and reporting to TVC through the FLUXX grants management portal.

Primary Responsibilities

• Eligibility & Intake: Screen and document eligibility for Veterans, dependents, and surviving spouses, including all TVC-recognized discharge characterizations (Honorable, General Under Honorable Conditions, Other Than Honorable Conditions, Uncharacterized, Bad Conduct, and Dismissed). Collect and verify required documentation (e.g., DD-214, income verification, lease agreements).
• Housing Navigation: Identify affordable rental units, negotiate with landlords to reduce barriers to housing, and confirm units meet basic habitability standards.
• Case Planning: Develop individualized service plans for an active caseload contributing to the program's annual target of 100 unduplicated households, with clear milestones for housing stability and self-sufficiency.
• Financial Assistance Coordination: Prepare and process requests for rent, utilities, security/pet/utility deposits, and application fees, for supervisory approval prior to disbursement, in accordance with BR3T's internal assistance policies.
• TVC Reporting & FLUXX Portal Management: Serve as the organization's primary point of contact for entering and submitting all required beneficiary, service, and expenditure data into the TVC FLUXX grants portal. Responsibilities include timely submission of required reports and reimbursement requests, uploading supporting documentation, tracking and responding to portal notices and action items, and ensuring all TVC reporting deadlines are met.
• Financial Counseling: Provide budgeting and financial literacy support to help households manage rent burden and utility costs.
• Data Integrity: Maintain accurate, audit-ready client records in BR3T's case management system and secure document storage, ensuring beneficiaries are correctly tracked as unduplicated and that records support both internal reconciliation and TVC/Single Audit review.
• Outreach & Engagement: Conduct outreach with County Veteran Service Officers (CVSOs), VA clinics, food banks, shelters, and community partners across the four-county service area to identify Veterans, dependents, and surviving spouses at risk of housing instability.

Hiring Criteria & Qualifications

Required

• Education: Bachelor's degree in Social Work, Psychology, or a related human services field (equivalent experience may be considered).
• Experience: Minimum of 2–3 years in case management, ideally utilizing Housing First or Rapid Re-housing models.
• Veteran Cultural Competency: Demonstrated understanding of Veteran culture, the VA system, and challenges faced by Veterans, dependents, and surviving spouses.

Core Competencies

• Fiscal Prudence: Ability to manage per-client financial assistance within TVC budget limits, prioritizing long-term housing stability over temporary fixes.
• Communication: Strong verbal and written skills for advocating with landlords and collaborating with partners such as CVSOs and community agencies.
• Technical Proficiency: Comfort with Salesforce, Slack, Microsoft Office, and the TVC FLUXX grants portal (training provided if not already familiar).
• Mobility: Valid driver's license and reliable transportation to travel throughout Blanco, Caldwell, Guadalupe, and Hays Counties.

Preferred Attributes

• Veteran Status: Preference may be given to qualified Veterans of the U.S. Armed Forces.
• Local Knowledge: Existing relationships with landlords and social service providers in the four-county service area.
• Bilingual: Proficiency in Spanish is a strong plus.
• Grants Portal Experience: Prior experience with FLUXX or similar state/federal grants management portals is a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, and is frequently required to walk, stand, and walk up and down steps. The employee must regularly lift and/or move up to 10–20 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Main office location: 215 S Reimer Ave #130, San Marcos, TX 78666. Standard office hours are maintained, with regular field travel throughout the four-county service area.

To Apply

Applications must be received by August 14, 2026. Email resume and cover letter to: recovery@br3t.org. Please include “Veteran Housing Stability Case Manager” in the subject line of your email.