Job Description: Veteran Housing Stability Case Manager (TVC General Assistance Grant)

Status: Full-Time (1.0 FTE)

Reports To: Program Manager / Executive Director

Location: San Marcos, TX (regular travel required throughout Blanco, Caldwell, Guadalupe, and Hays Counties)

Pay: $22.00–$26.00 per hour, based on experience

Benefits:

• Paid time off
• Health care reimbursement through a Qualified Small Employer Health Reimbursement Arrangement (QSEHRA), which reimburses eligible monthly health insurance premiums and qualified medical expenses

Anticipated Start Date: As soon as possible

Application Deadline: Applications must be received by October 5, 2026

Position Summary

The Veteran Housing Stability Case Manager is a direct-service role within BR3T's Housing Stability Services (HSS) program. Approximately 60% of the position's time is dedicated to serving Veterans, dependents, and surviving spouses under the Texas Veterans Commission (TVC) General Assistance Grant. The remaining 40% is spent serving other low-income households in BR3T's Housing Stability Services program. The Case Manager identifies, engages, and stabilizes households experiencing housing instability or homelessness across Blanco, Caldwell, Guadalupe, and Hays Counties. The Case Manager also serves as BR3T's primary point of contact for entering and submitting all required TVC program data and reports through the FLUXX grants management portal.

This role handles sensitive personal, financial, and military service information every day. Strict confidentiality and honesty in all documentation are essential functions of the position.

Primary Responsibilities

• Eligibility & Intake: Screen and document eligibility for Veterans, dependents, and surviving spouses, including all TVC-recognized discharge characterizations (Honorable, General Under Honorable Conditions, Other Than Honorable Conditions, Uncharacterized, Bad Conduct, and Dismissed). Collect and verify required documentation (e.g., DD-214, income verification, lease agreements).
• Housing Navigation: Identify affordable rental units, negotiate with landlords to reduce barriers to housing, and confirm units meet basic habitability standards.
• Case Planning: Develop individualized service plans for an active caseload contributing to the TVC program's annual target of 75 unduplicated Veteran clients, with clear milestones for housing stability and self-sufficiency.
• Housing Stability Services Caseload: Provide intake, eligibility screening, case planning, and financial assistance coordination for non-Veteran households served through BR3T's other Housing Stability Services programs, following the eligibility and documentation requirements of each funding source.
• Financial Assistance Coordination: Prepare and process requests for rent, utilities, security/pet/utility deposits, and application fees for supervisory approval prior to disbursement, in accordance with BR3T's internal assistance policies.
• TVC Reporting & FLUXX Portal Management: Serve as the organization's primary point of contact for entering and submitting all required beneficiary, service, and expenditure data into the TVC FLUXX grants portal. This includes timely submission of required reports and reimbursement requests, uploading supporting documentation, tracking and responding to portal notices and action items, and meeting all TVC reporting deadlines.
• Financial Counseling: Provide budgeting and financial literacy support to help households manage rent burden and utility costs.
• Confidentiality & Data Integrity: Protect all client information, including personally identifiable, financial, and military service records, in accordance with BR3T's confidentiality policy and funder requirements. Maintain accurate, truthful, audit-ready client records in BR3T's case management system and secure document storage. Ensure beneficiaries are correctly tracked as unduplicated and that records support both internal reconciliation and TVC/Single Audit review.
• Outreach & Engagement: Conduct outreach with County Veteran Service Officers (CVSOs), VA clinics, food banks, shelters, and community partners across the four-county service area to identify Veterans, dependents, and surviving spouses at risk of housing instability.
• Time & Effort Reporting: Accurately record time spent on each program and funding source so that personnel costs can be correctly allocated and documented for funder review.

 Qualifications

• Education: Bachelor's degree in Social Work, Psychology, or a related human services field preferred.
• Experience: Minimum of 2 years in case management, ideally using Housing First or Rapid Re-housing models.
• Veteran Cultural Competency: Demonstrated understanding of Veteran culture, the VA system, and challenges faced by Veterans, dependents, and surviving spouses.

 Core Competencies

• Integrity & Discretion: Demonstrated commitment to confidentiality, ethical conduct, and honest communication with clients, colleagues, and funders.
• Fiscal Prudence: Ability to manage per-client financial assistance within funder budget limits, prioritizing long-term housing stability over temporary fixes.
• Communication: Strong verbal and written skills for advocating with landlords and collaborating with partners such as CVSOs and community agencies.
• Technical Proficiency: Comfort with Salesforce, Slack, Microsoft Office, and the TVC FLUXX grants portal (training provided if not already familiar).
• Mobility: Valid driver's license and reliable transportation to travel throughout Blanco, Caldwell, Guadalupe, and Hays Counties.

 Preferred Attributes

• Veteran Status: Preference may be given to qualified Veterans of the U.S. Armed Forces.
• Local Knowledge: Existing relationships with landlords and social service providers in the four-county service area.
• Bilingual: Proficiency in Spanish is a strong plus.
• Grants Portal Experience: Prior experience with FLUXX or similar state/federal grants management portals is a plus.

 Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, and is frequently required to walk, stand, and walk up and down steps. The employee must regularly lift and/or move up to 10–20 pounds.

 Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Main office location: 215 S Reimer Ave #130, San Marcos, TX. Standard office hours are maintained, with regular field travel throughout the four-county service area.

 Conditions of Employment

Finalists must complete reference checks and a background check. The selected candidate must sign BR3T's confidentiality agreement before beginning work. This position is funded in part by the Texas Veterans Commission General Assistance Grant and in part by other grant sources, and continued employment depends on continued funding. Employment with BR3T is at-will.

 To Apply

Applications must be received by October 5, 2026. Email your resume and cover letter to recovery@br3t.org with "Veteran Housing Stability Case Manager" in the subject line.

BR3T is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.